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Return Policy

Return Policy

All the returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or refusal, we are not responsible for the shipping and return shipping if applicable, store credit will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.

We give our customers 30 business days from receipt of the item(s) to return back to us for an exchange or refund. Customer need to pay the shipping to ship the return back first. Invoice # and customer contact information must be included with return inside box, for better service.

If the return caused by manufacture defect, we will be fully responsible for the mistakes, the return shipping will be reimbursed (Original shipping in original payment is the maximum, so please choose the return shipping method accordingly).

If the return not caused by manufacture defect, original shipping is not refundable and only store credit or a refund will be issued according to receipt of the return. If coupon or discount applied on the original order, the amount will be taken off from the store credit accordingly.

For packages refused by customers, there may be additional shipping cost charged by carrier. 

The package must be returned with original package, all the return w/o original package will be refused; all the return of used condition will not be accepted and will be refused.

Return Procedure

Before returning the package back to us for any reason, please request return merchandise authorization (RMA) number through by contacting us.

Our representative will review your request within 24 hours and issue the RMA number per our return policy. They may refuse to issue RMA number is the request not following our return policy

After customers get the RMA number, please marked outside of the packages obviously. Any package without RMA # will be refused.